Enhancing Employee Job Satisfaction Essay Example for Free

Enhancing Employee Job Satisfaction Essay1.Executive SummaryCommunication problems often become app bent due to their consequences. If a division suffers from high cater turnover, this often can be a sign of poor confabulation among and supervisor and the team. If the team doesnt understand what is judge from them, received unclear instructions or is not sure close the overall strategy and why they atomic number 18 asked to do what they do all issues carry out to poor communication they often know disgruntled and this can result in employees leaving the calling after a comparatively short bound of time. Another cause that can justify reviewing if there argon any sectional communication problems is low motivation, productivity and poor business performance. If staff does not receive the information they require or do not feel appreciated, valued and kept informed they might not go the extra greyback for their employer. They might feel frustrated and cant see the point of what they are doing and this in turn leads to poor performance.Open and regular disagreements between conductors and the team, much(prenominal) as pass on conflict or rejected appraisals, are also a clear sign of communication issues and should be looked into.But suspecting that a subdivisional issue is down to poor communication is not sufficient to bring improvement about. Once you suspect that there are communication problems how do you amaze out for sure enabling you to target them?A good method of identifying if there are communication problems is to talk to the involved parties and try to gain an misgiving about their opinion. Why do they think the department underperforms? Do they feel they get all the information and feedback they need to do the logical argument? What would they change if they could? argon their opinions heard and accepted? I is important to keep this feedback confidential in order to ensure that honest feedback is received either through and through anonymous surveys or through individual conversations with a neutral ships company such as an HR manager. Another method is to question staff about the things they should sleep together, e.g. how their contrive fits in with the business strategy and why they do what they do. If they are not able to answer these questions, it is likely that communication is insufficient or ineffective.Identifying communication problems between managers and staff can be easily identified using above suggestions. By rectifying these major positive impacts on business performance and employee satisfaction can be achieved.A final suggestion on how to identify communication problems between managers and staff is to observe how both parties interact. Are conversations kept courteous and respectful and signal trust or are they sharp and without showing signs of a good relationship. Body language should also be observed to identify if both parties listen to each other and communicate effectivel y or if information is not taken in and heard or tenderizeed effectively. A review of the key communication channels used can also be very valuable, e.g. email should be used for clear step to step instructions to ensure understanding, furnishd at the same time accept communication face-to-face or per telephone is needed to ensure a relationship is developing and queries can be easily resolved.2.Background of the study To avoid the consequences of job dissatisfaction. Employees lack motivation, perform poorly and possess negative attitudes means that they are dissatisfaction on the jobs. These symptoms can directly chance on a companys profit and vision. We should understand the reasons why employees are unhappy at make believe. Understanding the causes can help us find the righteousness solutions.To improve employee motivation and performance, we wonder how to get employees to work with a higher degree of effort. What motivates an employee to perform varies from employee to employee. both(prenominal) people work to satisfy needs, meet goals or fulfill accomplishments. Motivation to perform is not a rule that can be enforced it comes from within the employee. To inspire motivation, we mustiness create a work environment that upgrades employees to feel motivated.Improve employees engagement to prevent unhappiness, turnover and even profit declines.To improve teamwork, is to realize the importance of teamwork and become proactive about having colleagues work together as an important element of the business.We need to improve and enhancing employees job satisfaction, engagement, collaboration and teamwork to resulting in increased productivity. Employees are a companys livelihood. How they feel about the work they are doing and the results received from that work directly impact companys performance and, ultimately, its stability. For instance, if employees are highly motivated and proactive, they will do whatsoever is necessary to achieve the goals as well as keep track of performance to address any potential challenges. Employees have low motivation is only vulnerable to both internal and external challenges because its employees are not going the extra mile to maintain the company stability. An unstable ultimately underperforms.3. Introduction and backcloth of Hotel3.1 Introduction background of Hotel We are one of Hong Kongs best designed hotel are perfect choice for travelers who demand the best short term taking into custody and presbyopic term accommodation.Since we opened in 1997, our hotel in central Hong Kong has been recognized by guests and the hospitality industry for its outstanding performance.The 350 guest rooms are all tastily furnished and are completed direct telephone line with voice mail. Our equipped kitchenettes include microwave, induction cooker and refrigerator and broadband internet access are available in our hotel.Location Situated in the heart of Hong Kong Island, superbly located in the mid-lev els commanding spectacular views of Hong Kong Island and Victoria harbor. It is also a esteemed address that enjoys the proximity to prime business districts of Central and Admiralty.Attraction The Hong Kong Park and Botanical Garden are in the proximity, with lush greenery and ample open space nearby Central MTR station and Hong Kongs popular nightspot Lan Kwai Fong are also within 10 minutes walking distance. closely connected by public transport to the main shopping district areas, Causeway Bay Hong Kong. It is perfectly located in an area with a mixed bag of history, art culture, and a touch of stylish contemporary. Antique shops, art galleries and designers boutiques scattered around, together with high rise office buildings, massive shopping centre and party venues of Lan Kwai Fong and SoHo.3.2 Hotel Structure The Hotel structure thats split into two basic bases administrative and operations. The administrative side of the structure includes such departments as sales and trade, report and human resources. The operations side is generally split further into fodder and beverage and rooms. Both administration and operations report to the general manager.The administrative group is fairly straightforward. Any function that does not consistently interact with the guests or impact the service level falls into this group. The operations group is a trash more complicated. Food and beverage, for instance, might include the hotels restaurants, bars, nightclubs, banquets department, catering department and sometimes room service. Rooms might include the front desk and front-door personnel, housekeeping, concierge, guest services and sometimes security and engineering.Human Resources Department The human resources department plays a vital role in a hotels efficient operation. The functions of the human resources department are employee recruitment, benefits administration and training. Although the human resources department recruits, interviews, and screen s prospective employees, the final hiring decision rests within the department in which the potential employee will be working.Accounting Department The account departments responsibilities are include recording financial transactions, preparing and interpreting financial statements and providing the managers of other departments with timely reports of operating results. Other responsibilities, carried out by the participator controller for finance, include payroll preparation, ac-counts receivable, and accounts payable.Rooms Department Responsibilities of the rooms department include reservations, guest reception, room assignment, tracking the status of rooms (available or occupied), immediate forwarding of mail and phone messages, security, housekeeping of guest rooms and public spaces such as lobbies, and answering guests questions. This very department provides the services guests expect during their stay in the Hotel.The front office is usually considered one of the almost i mportant departments in a hotel because that is where the most interaction with the hotel guests takes place. Frequent and consistent communication among front-office functions is critical. Reservations, for instance, must communicate with the front desk each day about the number of rooms that have been presold. The front desk must communicate with housekeeping staff members to let them know when guests check out. Management for all front-office departments must stress consistent and frequent communication to ensure a smooth-running operation.The housekeeping department is vital to attracting and keeping guests through its role of maintaining top quality decor, cleanliness and service. The housekeeping department includes many roles in the service staff of a hotel. Aside from room attendants, who tend to room cleanliness, the department includes gardeners, maintenance men, bellhops, laundry staff and floor managers, as well as, occasionally, customer service professionals.Food and B everage Department Food and beverage department is to provide food and drink to a hotels guests. Arrange multiple events scheduled for the guest. A coffee shop, gourmet restaurant, room service, banquet halls and function rooms where food and beverages are served. This department is an integral place in the hotel which is responsible for the systematic and the actual Service of food and beverage to the general public or customers as per the order in any F B outlets.Marketing and Sales Department The marketing and sales departments managers who make up the marketing and sales department are sales, or the selling of the hotel facilities and services to individuals and groups. Sales managers sell rooms, food, and beverages to potential clients through advertising, attendance at association and conference meetings and direct contacts. The marketing and sales department is also removed from most of the day-to-day operational problems faced by other departments. The division of work among the sales managers is ground on the type of customers a hotel is attempting to attract.Engineering Department The engineering departments responsibilities include preventive maintenance repair replacement improvement and modification to furniture, fixtures, and equipment and ensuring uninterrupted provision of utilities (gas, electricity, water). Preventive maintenance involves routine checks and inspection of the key components of all equipment. Maintenance of recreational facilities whitethorn be part of the engineering departments responsibilities. the engineering departments responsibilities include preventive maintenance repair replacement improvement and modification to furniture, fixtures, and equipment (FFE) and ensuring uninterrupted provision of utilities (gas, electricity, water).Organization chart Appendix I4.Methodologies 4.1 Questionnaire (anonymous)A staff questionnaire is an effective tool used to find out what the employees feel about the organization, it polici es, work environment, job responsibilities, co-workers, superiors etc. In any work environment, it is important for the upper management to be aware of what its staff wants and expects this will lead to better retention of employees and a mutually plentiful relationship between the staff and the boss.Staff questionnaires to discover what are employees really thinking. These are completed on an anonymous basis usually once or twice a year. Because the employees cant be identified we are more likely to get honest answers. This information can be revealing it may also help to tackle hidden problems quickly and, more importantly, before staff gets blown out of proportion.Sample of Questionnaire Appendix II5.Analysis finding of authoritative problems5.1Problems in communications Some employees might also be afraid or not feel comfortable to speak up about problems they are having with other co-workers. Some employees might think that if they speak up about trouble they are having the y will be frowned upon for future projects.5.2Employees initiative and arrangement Some employee not willing to handle multiple projects, responsibilities and take on new challenges. Hidden interest in and no enthusiasm for the job and completes assignments slowly and non-efficiently. non able to adapt to new situations and changing work priorities and responsibilities when needed.5.3Employee job dissatisfaction Staff expects to get a commensurate reward. The wage should be fair, reasonable and equitable. Employees who feel stuck in their job position are less motivated to maintain high productivity. Managers with poor leadership skills tend to offer little feedback on employees performances.5.4Inter-department conflicts A manager or employee will know an important piece of information, and assume that because he knows it, then everyone else must know it as well.5.5Employees behavior Employees feel threatened by fellow employees, experience body of work burnout, lack respect for management and feel unappreciated.6. ConclusionBusinesses without effective staff communication suffer from lost profits, poor productivity and poor employee morale. In order to solve many business problems, employees need to be able to collaborate and cooperate effectively. Good communication can encourage employees to work harder, solve problems together and work towards a common goal. It is the job of every supervisor, manager or boss to make sure employees are communication effectively.If a department suffers from high staff turnover, this often can be a sign of poor communication between and supervisor and the team. If the team doesnt understand what is expected from them, received unclear instructions or is not sure about the overall strategy and why they are asked to do what they do all issues down to poor communication they often feel dissatisfied and this can result in employees leaving the business after a relatively short period of time.Another cause that can justify reviewing if there are any departmental communication problems is low motivation, productivity and poor business performance. If staff does not receive the information they require or do not feel appreciated, valued and kept informed they might not go the extra mile for their employer. They might feel frustrated and cant see the point of what they are doing and this in turn leads to poor performance.Employees feel dissatisfied with their jobs at one point or another. Some employees leave their jobs for better opportunities, while others choose to stay. Employees with low job satisfaction can negatively stir a company because they typically lack motivation, perform poorly and possess negative attitudes. These symptoms can directly affect a companys basis line. Managers should understand the reasons employees are unhappy at work. Understanding the causes can help managers find the right solutions.One of the primary reasons for job dissatisfaction results from companies underpaying w orkers. The stress of paying bills with confine income causes many workers to feel dissatisfied with their jobs.A lack of career growth and advancement is another reason why employees are dissatisfied at their jobs. Employees who feel stuck in their job position are less motivated to maintain high productivity than those who do not. Workers feel valued when employers include them in their semipermanent plans and show their appreciation through promotions. Employees who move up in an organization and receive just compensation to reflect their title and responsibility changes usually commit themselves to the company for the long term.A lack of interest in the work is another reason why employees are unhappy. Most employees want to perform job duties that are engaging and challenging. Monotonous work causes an employee to experience boredom. Bored and unchallenged employees experience little incentive to concern themselves with workplace productivity. The nature of employees work acco unts for the most situational influence in workplace satisfaction.A key reason employees perform poorly in the workplace is poor management. Managers with poor leadership skills tend to offer little feedback on employees performances. Micromanaging and dictating to employees instead of motivating them can cause a decrease in employee productivity.Poor communication is one of the main causes of conflict between employees in the workplace. This can result in a difference in communication styles or a failure to communicate. For example, a manager reassigned an employees task to the employees co-worker but failed to communicate the reassignment to the employee. This may cause the employee to feel slighted, which can transform into animosity among the two employees and the manager. Failing to communicate in the workplace may cause employees to make incorrect assumptions and believe workplace gossip. Poor communication in the workplace not only causes conflict but decreases productivity a nd employee morale.